Customer Satisfaction

Improving Customer Satisfaction Using Value Analysis Tool!

Value Analysis Tools such as Function analysis system techniques (FAST) diagrams are often used to perform a range of tasks that help business owners detect problems, often even before they occur. By accomplishing this, they are then able to find formidable solutions that will benefit the organization overall. They are problem-solving diagrams used within the Six Sigma methodology for value analysis and value engineering projects.

By accomplishing this, they are then able to find formidable solutions that will benefit the organization overall. They are problem-solving diagrams used within the Six Sigma methodology for value analysis and value engineering projects.

There are several steps that can be taken to ensure customer satisfaction. Process type projects deal with the conversion of raw materials into finished products. Consumer products are obvious examples of process projects.

Examples of this would be home-used cars, electronic appliances, and paint. Others that are not clear include: buildings, roads and other structures. All of these are used by many people each day for a wide variety of purposes.

 If customers are not satisfied with the final product or are unable to use it for any reason, the end result may be dissatisfaction. It is one that all business owners work hard to avoid.

What About Transaction Type Projects

Transaction type projects, on the other hand, deal with service activities. These include cycle time, sales, scheduling, people, work processes and information quality. Examples include: delivery and engineering of invoices, inventory management and manufacturing operations processes.

Companies using Six Sigma successfully implement the methodology for both types of projects. Function analysis system techniques are also used as an embedded part of that overall methodology. They play an important role in diagnosing various issues and finding solutions that will work equally in every aspect of the business.

Six sigma and function analysis system techniques are used by team leaders who are then able to take the information obtained and use it to eliminate risk and increase overall productivity. The end result will be increased customer satisfaction and will inevitably result in profitability.

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